Insights
Better systems start with better questions.
Notes on business processes, operations, automation, and building companies that are enjoyable to grow.
What Do Your Business Processes Actually Do?
Understand the work beneath the workflow.
How To Enjoy Growing Your Business
Three questions for building a business that works.
How to Scale a Marketplace
Operational lessons from a complex business model.
Turn Your Business Into a Digital Factory
Make the flow of work visible and repeatable.
How to Vet Business Process Consultants
What to look for before you hire.